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Returns and Cancellations
Returns Policy
At Luxus Home and Garden, we prioritise customer satisfaction above all else, and it's our commitment to provide you with an exceptional experience every step of the way.
When you choose Luxus Home and Garden, expect nothing short of seamless service—from the moment you make your purchase to the delivery and beyond.
Here's what you need to know about cancellations and returns for online orders:
- Free items are non-exchangeable and come with no warranty.
- Items sold at a discount due to being ex-displayed or damaged do not follow the standard return policy.
- Whether you need to cancel your order before delivery, return an item post-delivery, or encounter any issues, we're here to assist you.
Decided against keeping your purchase? Just let us know within 14 days of receiving your furniture. We offer a collection service for returns, with fees depending on the item type.
Here's a simple guide to returning your item:
Step 1: Ensure the item is in its original condition.
Step 2: Make sure the item is available for collection within 14 days.
Step 3: Once we receive and inspect the item, you'll receive a full refund to your original payment method, minus the collection fee.
Please note that refunds may take some time to process due to bank clearance procedures.
Return Costs:
- You'll be kindly asked to cover the return shipping expenses.
- For smaller items, return via Royal Mail or courier, costing approximately £10 - £20.
- We can arrange collection for larger items, with varying costs based on the item value.
Cancellation Effects:
- We'll reimburse your payment, minus any additional costs incurred.
- You must return the goods in their original packaging and in a resalable condition.
- Refunds will be processed within 14 days of receiving the returned goods.
Cancellation, Returns & Exchanges:
- You have up to 14 days from receipt to cancel your order.
- Send your cancellation notice to our address provided.
- Once an item has been used or altered, it cannot be returned for a full refund.
At Luxus Home and Garden, we're dedicated to ensuring your satisfaction with every purchase. If you have any questions or concerns, feel free to reach out to us.
