We guarantee our products for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. "Defects", as used in this warranty, are defined as imperfections in material or workmanship that will impair the use of the furniture or product.
This does not include small cracks or end grain checking which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in material or workmanship in any part or component, we will repair or replace the furniture, subject to terms and conditions.
Under this warranty, we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases, we would repair any damage covered by the warranty.
Please be advised that our product guarantee does not cover items shipped overseas.
Should you wish to claim under our guarantee, please email us images of the damage together with your order details.
We will endeavour to acknowledge your email within two working days and will try to resolve your issue as quickly and effectively as possible.