Overview

This website is operated by Luxus Home and Garden®, a trading name of Luxus Home and Garden Limited, a company registered in England and Wales (company number 12728517), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Throughout the site, the terms “we”, “us” and “our” refer to Luxus Home and Garden Limited. We offer this website, including all information, tools and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including the additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your Services.

Section 2 – General conditions

We reserve the right to refuse service to anyone for any lawful reason at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and involve transmissions over various networks, and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or timely sources. Any reliance on the material on this site is at your own risk. This site may contain historical information which is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.

Section 4 – Modifications to the service and prices

Prices for our products are subject to change. We reserve the right to modify or discontinue the Service (or any part of it) at any time. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. This does not affect orders we have already accepted, which we will honour at the price agreed, except in the case of a genuine and obvious pricing error.

Section 5 – Products or services

Certain products or services may be available exclusively online and may have limited quantities. We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your screen’s display of any colour will be accurate. We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction, and to limit the quantities of any products or services we offer. All descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Section 6 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our reasonable discretion, limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment card, or the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the contact details provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases, and to update your account information promptly so that we can complete your transactions and contact you as needed. For more detail, please review our Returns and Cancellations Policy.

Section 7 – Optional tools

We may provide you with access to third-party tools over which we have no control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties of any kind, and we have no liability arising from your use of optional third-party tools. Any use by you of such tools is at your own discretion and risk, and you should review the relevant third party’s terms. We may offer new services or features through the website in the future, which will also be subject to these Terms.

Section 8 – Third-party links

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any third-party materials or websites, or for any harm or damages related to the purchase or use of goods, services or content in connection with any third-party websites. Please review the third party’s policies and practices before engaging in any transaction, and direct any complaints to the third party.

Section 9 – User comments, feedback and other submissions

If you send us creative ideas, suggestions, proposals, plans or other materials (“comments”), whether at our request or otherwise, you agree that we may, at any time and without restriction, use, edit, copy, publish, distribute and translate them in any medium. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to them.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right, and will not contain unlawful, abusive or obscene material or any malware. You may not use a false email address or mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

Section 10 – Personal information

Your submission of personal data through the store is governed by our Privacy Policy, which explains how we collect, use and protect your personal data and your rights in relation to it. Our use of cookies and similar technologies is also explained there. Please review our Privacy Policy before using the site.

Section 11 – Errors, inaccuracies and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). We undertake no obligation to update or clarify information except as required by law.

Section 12 – Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any regulations, rules or laws; to infringe our or others’ intellectual property rights; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 13 – Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from its use will be accurate or reliable. You agree that, from time to time, we may remove the Service for indefinite periods or cancel it at any time, without notice to you.

Except as expressly stated by us, the Service and all products and services delivered to you through it are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, to the fullest extent permitted by law.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; and for any other liability that cannot be excluded or limited under the laws of England and Wales. If you are a consumer, you have legal rights in relation to goods that are faulty or not as described, including under the Consumer Rights Act 2015, and nothing in these Terms affects those rights. Where we are liable to a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence; we are not responsible for any loss or damage that is not foreseeable.

Subject to the paragraph above, in no case shall Luxus Home and Garden®, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special or consequential loss or damage of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Service or any products procured using the Service.

Section 14 – Indemnification

You agree to indemnify and hold harmless Luxus Home and Garden® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party. This clause does not apply where, and to the extent that, the claim arises from our own breach or negligence.

Section 15 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms. Such a determination shall not affect the validity and enforceability of the remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If you fail, or we reasonably suspect that you have failed, to comply with any provision of these Terms, we may terminate this agreement, and you will remain liable for all amounts due up to and including the date of termination.

Section 17 – Entire agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, and any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 18 – Governing law

These Terms of Service, and any separate agreements under which we provide you with Services, are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute. If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in your home jurisdiction, and you will benefit from any mandatory consumer protection provisions of the law of the part of the UK in which you live.

Section 19 – Your right to cancel (consumers)

If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Some items may be excluded where the law allows. Full details of how to cancel or return an order, and any exceptions, are set out in our Returns and Cancellations Policy. This right is in addition to your legal rights if goods are faulty or not as described.

Section 20 – Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Section 21 – Free cushions

Cushions included free with each furniture set have a nominal value of £0.01. We reserve the right to change the colour should your chosen colour become out of stock.

Section 22 – Contact information

Questions about these Terms of Service should be sent to us at info@luxushomeandgarden.com, or by post to Luxus Home and Garden Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Last updated: 19 June 2026