Delivery Information

Free UK Mainland Delivery on Orders Over £500*

At Luxus Home and Garden®, we aim to make delivery clear, reliable and straightforward. We offer free standard delivery on orders over £500 to most UK mainland addresses, excluding certain remote or offshore locations.

Once your order has been placed, you will receive an order confirmation by email. If you cannot see this in your inbox, please check your junk or spam folder. If no email address was provided at checkout, we may contact you by SMS using the phone number provided.

After your order has been processed, our team or delivery partner will contact you to arrange or confirm your delivery date. Delivery times and lead times are provided in good faith, but may occasionally be affected by traffic, weather, vehicle issues, supplier delays, shipping delays or other circumstances outside our control. If this happens, we will keep you updated wherever possible.

Where We Deliver

Standard delivery is free on orders over £500 to most UK mainland addresses.

Additional charges or delivery restrictions may apply to the following locations:

• Scottish Highlands — £99
• Scottish Islands — £99
• Northern Ireland — from £99
• Isle of Man — from £99
• Isle of Wight — from £49
• Channel Islands — from £99 or by quotation, depending on the delivery address and product size
• For the Republic of Ireland, please visit our EU site.

For any other non-mainland UK destination, please contact our team before placing your order so we can confirm availability, cost and any specific delivery requirements.

Some locations may require a separate delivery quote, particularly where the address is remote, difficult to access, requires ferry transport, or is not covered by our standard delivery network.

*Free standard delivery excludes the remote and offshore locations listed above, unless expressly agreed in writing with our team before dispatch.

Standard Delivery

Standard delivery for larger furniture items is a kerbside or nearest safe accessible point delivery service, this can include on your drive but can exclude and heavily pebbled drives. Where we might deliver a larger order on pallets, this will not be movable across some pebbled and loose stone driveways.

Your order may arrive boxed, wrapped or palletised depending on the product and delivery method. Standard delivery does not include unpacking, assembly, movement through the property or garden, or removal of packaging, pallets or crates.

Please ensure someone is available to receive the delivery and move the items safely after delivery. For larger or heavier items, we strongly recommend having assistance available at the property.

Where possible, the driver may place the order in a safe and accessible location at the delivery address. This remains at the driver’s discretion and is subject to safe access, suitable parking, vehicle access, product size and delivery conditions on the day.

Standard delivery does not include carrying items through the property, through the garden, up or down steps, across gravel or soft ground, over walls or fences, or into a specific room or outdoor setting area.

Premium Delivery and Assembly Service

Our Premium Delivery Service is available on selected products and in selected delivery areas.

Where available, Premium Delivery includes delivery to the agreed location, assembly of the furniture and removal of packaging. This service is designed for customers who would like their furniture placed and assembled with minimal effort after delivery.

Premium Delivery is subject to safe access, suitable parking, product size, regional availability and the information provided by the customer before delivery.

We may be unable to complete Premium Delivery where access is restricted, unsafe, undisclosed or materially different from the information provided at order stage. This may include narrow roads, parking restrictions, steps, steep slopes, gravel drives, tight gateways, limited turning space, low branches, restricted garden access or other obstacles.

If a parking permit, loading bay or parking space is required, this must be arranged by the customer in advance. If no suitable parking is available and no alternative arrangement has been agreed, we may be unable to provide the assembly service. Any parking fines or charges incurred because suitable parking was not available, and we were not notified in advance, may be passed on to the customer.

Premium Delivery may take a little longer to arrange than standard delivery.

Premium Delivery is currently unavailable in Northern Ireland, the Scottish Highlands and Islands, Isle of Man, Isle of Wight and the Channel Islands.

Delivery Communication

For larger items, our logistics team or delivery partner will contact you to confirm the delivery date. Where available, we will provide an estimated delivery window.

Deliveries are usually made between 7:00am and 7:00pm. We cannot guarantee a specific time unless this has been expressly agreed in writing. On the day of delivery, the driver may contact you before arrival.

If you need an update on the day of delivery, please contact our customer service team and we will do our best to assist.

Smaller Items and Accessories

Smaller items such as cushions, parasols, bases, covers, care kits and accessories may be sent separately by third-party courier.

These items are usually dispatched within 3 working days, unless stated otherwise on the product page or order confirmation.

Smaller courier deliveries may arrive separately from larger furniture items.

Access and Parking Requirements

Please tell us before delivery about any access or parking restrictions that may affect delivery. This may include where your postcode is unique or you have a hidden driveway that is not clearly distinguishable.

This includes narrow roads, restricted parking, permit-only parking, red routes, gravel drives, steep slopes, steps, narrow gates, low branches, tight turns, restricted garden access or any other obstacle that could prevent safe delivery.

If access restrictions have not been disclosed, we may be unable to complete the delivery and a redelivery, failed delivery or return charge may apply.

We are not responsible for damage caused where access is unsuitable, unsafe or materially different from the information provided before delivery.

Stock Notifications and Pre-Orders

Where a product is out of stock and a pre-order option is not available, you may be able to register for a stock notification.

A stock notification does not reserve the product or guarantee availability. Orders are processed on a first come, first served basis and remain subject to stock availability at the time of order.

If you are happy to pre-order an out-of-stock item, please speak to a member of the team before placing your order.

If you need furniture for a specific event or fixed delivery date, please contact us before placing your order so we can advise on product availability and suitability.

Delivery Amendments and Cancellations

Products usually enter the dispatch process three working days before the agreed delivery date.

If you need to change your delivery date within three working days of delivery, a £49 late amendment or redelivery fee may apply where the delivery has already been booked or attempted.

If you cancel an order within three working days of the agreed delivery date, a return or cancellation charge may apply in accordance with our Cancellation and Refund Policy.

This does not affect your statutory rights.

Damage, Missing Items or Delivery Issues

Please inspect the outer packaging at the time of delivery.

If there is visible damage, please note this with the driver where possible and take photographs before unpacking.

To help us resolve delivery-related issues quickly, please report any visible damage, missing items or delivery issues within 24 hours of delivery. Please include photographs of the packaging, product labels and affected item where possible.

Please do not assemble or use any item that appears damaged until our team has reviewed the issue and advised you.

If only part of your order appears damaged, please contact us before refusing the full delivery. In many cases, we may be able to resolve the issue more quickly by replacing the affected part or item.

This does not affect your statutory rights.

Returns and Packaging

Please retain the original packaging until you have inspected your order.

If a return is required, items should be repackaged securely and, where possible, in their original packaging. Where original packaging has been disposed of, additional collection, packaging or handling requirements may apply, and any related charges will be confirmed where applicable.

For full details, please refer to our Returns and Cancellations Policy.

This does not affect your statutory rights.

Product Handling and Assembly

To help protect your furniture during assembly, please assemble items on the cardboard packaging, inside the delivery box, or on another clean, soft surface.

Avoid assembling directly on patios, stone, concrete, gravel or other hard surfaces, as this may mark or damage the product.

Please follow the assembly instructions provided. Assembly videos and additional guidance may also be available through our website and social channels.

Statutory Rights

Nothing in this delivery information limits or excludes any statutory rights you may have as a consumer.